Restrictions

The Insurance Ombudsman does not act as a judge or arbitrator. It takes, imposes, or enforces no decisions.

The Insurance Ombudsman does not deal with health insurance matters and issues concerning branches of companies domiciled outside Switzerland. Find the insurance companies within the scope of the Insurance Ombudsman's activity listed in the section member companies.

Once a lawyer or a public authority (e.g. a court) has been involved, the Insurance Ombudsman does not intervene.

Once an accident insurance issues a formal decision, the Insurance Ombudsman cannot consider your complaint.

The Insurance Ombudsman does not deal with issues related to business policy or pricing policy of an insurance company.