How can the Insurance Ombudsman help you?

• The Insurance Ombudsman is an impartial source of information and a neutral mediator in disputes.
• It mediates between the disputing parties and submits neutral proposals to resolve conflicts (alternative dispute resolution / ADR).
• Parties are not bound by the Insurance Ombudsman's findings. Applicants are free to accept or to refuse the Ombudsman's proposals and to take further legal steps.
• The Insurance Ombudsman is bound by its Code of Conduct to full confidentiality. It only contacts an insurance company with the applicant's permission.
• Mediation generally takes 4-6 weeks.
• The Insurance Ombudsman provides its services in German, French, Italian and English.
• The services are free of charge.