The Swiss Ombudsman of Insurance

The Swiss Ombudsman of Insurance is a Foundation established by the Swiss Insurance Association in 1972.
The Foundation sponsors Ombudsman offices in Zurich, Lausanne and Lugano.
Their main functions are:

  • to receive from the public communications in respect of complaints, disputes and claims in connection with or arising out of private insurance contracts;
  • to provide guidance and advice to insurance customers;
  • to facilitate the settlement of claims and the resolution of disputes;
  • to help obtain fair and reasonable outcomes.