The Swiss Ombudsman of Private Insurance and of Suva

The Swiss Ombudsman of Insurance is a Foundation established by the Swiss Insurance Association in 1972.
The Foundation sponsors Ombudsman offices in Zurich, Lausanne and Lugano.
Their main functions are:

to receive from the public communications in respect of complaints, disputes and claims in connection with or arising out of private insurance contracts;
to provide guidance and advice to insurance customers;
to facilitate the settlement of claims and the resolution of disputes;
to help obtain fair and reasonable outcomes.