Dispute with an insurance company?

The Ombudsman of Private Insurance and of Suva provides an impartial complaint resolution service and answers questions related to insurance law.

Our standardsThe Insurance Ombudsman’s service is

free

We provide free help with insurance complaints.

prompt

We normally handle documented complaints within a few working days.

unbureaucratic

We seek extrajudicial solutions and provide non-binding recommendations.

confidential

We treat all information we receive confidentially. It is only used for the purpose of a mediation process. We do not otherwise disclose, who contacts the Ombudsman Office.

impartial

We investigate fairly and listen to both sides. We form our opinion independently.

clear

We communicate clearly the outcome of our investigation.

OfferWhat can you expect from the Ombudsman Office?

Do you have a dispute with an insurance company? We’re here to help. The impartial Ombudsman Office can advise you and help to resolve conflicts.

Our offer

The Insurance Ombudsman can

  • investigate complaints about insurance companies that are based on written evidence

  • clarify procedures / the applicable law / the facts of a case

  • collect relevant information from the insurer

  • resolve problems and conflicts (mediation)

  • provide alternative dispute resolution (ADR) services

The Insurance Ombudsman can’t

  • offer general insurance advice

  • offer general legal advice

  • look into a problem that has been decided by a court, or that concerns a UVG/LAA decision

  • investigate health insurance matters (basic and supplementary)

  • look at complaints about social security (AHV/IV/EO / AVS/AI/APG)

Case Studies What the Ombudsman can help with

About usThe Ombudsman and his Team

The Swiss Ombudsman of Private Insurance and of Suva is Martin Lorenzon, Attorney-at-Law. He and his team offer impartial help with your insurance disputes.

We’re here to resolve disputes
Porträt Martin Lorenzon

Simple and easy

With just a few clicks you can submit your complaint online