How can the Insurance Ombudsman help you?

  • The Insurance Ombudsman is an impartial source of information and a neutral mediator in disputes.
  • It mediates between the disputing parties and submits neutral proposals to resolve conflicts (alternative dispute resolution / ADR).
  • Parties are not bound by the Insurance Ombudsman's findings. Applicants are free to accept or to refuse the Ombudsman's proposals and to take further legal steps.
  • The Insurance Ombudsman is bound by its Code of Conduct to full confidentiality. It only contacts an insurance company with the applicant's permission.
  • Mediation generally takes 4-6 weeks.
  • The Insurance Ombudsman provides its services in German, French, Italian and English.
  • The services are free of charge.